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Orders & Payment

You can buy NONOMO here or at many speciality baby stores.

NONOMO delivers to your door in Belgium, the Netherlands, Luxembourg, France, Germany, Denmark, and many more countries.

If you prefer shopping locally, let us know where you shop at info@nonomobaby.com, and we will let you know where you can find NONOMO dealers near you.

You can see the payment options for your country in the bottom right corner of the webshop.

You can pay securely and easily with:

  • iDeal
  • MisterCash / Bancontact
  • Visa / Mastercard
  • Apple Pay
  • PayPal
  • Sofort
  • Klarna
  • Carte Bleue

In your shopping cart, the right hand side of the ‘Summary’ window will show 'Apply discount code'. Tap on the arrow to enter your discount code.

Please try again in Google Chrome or Mozilla Firefox on your PC. The issue could be due to the type of browser you were using. Deleting your cookies may also help.

Feel free to let us know at info@nonomobaby.com if you still can't complete your order.

Didn't find the confirmation email in your spam folder either? In that case, check whether the purchase amount has already been deducted from your account and send an email to info@nonomobaby.com , stating the email address you used to place your order.
We will check this for you as soon as possible.

The invoice is attached to the shipping confirmation you receive by email.
You will receive the invoice as soon as your order has been shipped  Your payment will have been received at that stage.

Your order will be prepared immediately and shipped fully automatically.
Unfortunately, we are unable to change or cancel orders once they have been placed.
You can always return the order when you have received it.

Shipping terms

Your order will be prepared and shipped within 24 hours working day. You will receive the shipping confirmation by email as soon as the parcel has shipped.
Be sure to check your spam folder as well.

If you didn't find the confirmation email in your spam folder either, send an email to info@nonomobaby.com, stating your order number.
We will check this for you as soon as possible.

As a rule, the courier service will deliver your parcel within 72 hours of collecting it. The shipping confirmation email will include a track & trace link for your order.

If you haven't received your parcel over a week after your order, make sure to let us know. Send an email with your order number to info@nonomobaby.com.
We will check where your parcel is as soon as possible.

The parcel service may have delivered your parcel in a place near your home or with the neighbours.

Check to see if that is the case, and if you can't find the parcel anywhere, send an email to info@nonomobaby.com stating your order number.
We will check where your parcel is as soon as possible.

We chose not to add any paper documents to your parcel. This keeps the impact on the environment as small as possible. The overview of your order can be found in the order confirmation email.
The invoice is sent together with your shipping confirmation email.

Returns

You can return your order in its original condition, unwashed and preferably in its original packaging within 14 days of receipt.

Mention the reason for returning the product on the return form, and add it to the parcel.

QLEVR Netherlands
Zeelandhaven 8
3433 PL Nieuwegein
The Netherlands


Did the product arrive in a damaged condition or become damaged during normal use?
In that case, send an email reporting your complaint to info@nonomobaby.com.

You can return your product in its original condition, unwashed and preferably in its original packaging within 14 days of receipt.

We will refund the full order amount including shipping costs. Only the return shipment will be at your own expense.

You can then order the desired product again in the webstore

Did the product arrive in a damaged condition or become damaged during normal use?
Send an email with:

  • the reason for complaint
  • a photo of the product and the tracking label
  • your proof of purchaseor order number

to info@nonomobaby.com . We will help you to find a suitable solution.

The refund will be made within 14 days of receiving the returned product or of receiving the shipping confirmation sent to info@nonomobaby.com.

  • If the entire orderis cancelled: you will receive the full order amount including shipping costs back in your account.
  • If part of the orderis cancelled: you will receive the purchase amount of the returned products excluding shipping costs.

Return shipments are at your own expense.

Sustainability is very important to us, so return shipments are at your own expense. The more products are returned, the greater the impact on the environment. We will be happy to advise you if you are in any doubt about a product, the product size and so on. That is how we hope to limit returns as much as possible.

Did the product arrive in a damaged condition or become damaged during normal use? In that case, report your complaint first by email via info@nonomobaby.com. You will receive the necessary documents for the return.


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